Scan or result
Tell us whether you used a photo, barcode or manual entry and include the exact error message.
Let’s get you back on track.
Account, backup, scan, subscription or sync: describe the issue and we’ll help with a clear solution.
Contact product supportAccount and backup
Include the sign-in method and device. Never send your password.
Premium
First use Restore purchases on the Premium screen, then include the store receipt if needed.
Sync
Keep the app open and connected for a few minutes, then tell us exactly which data is missing.
FOR A FASTER ANSWER
Include these details
- iPhone, iPad or Android
- app version
- exact step and message
- screenshot without unnecessary private data
Cancel subscription
Subscriptions are managed by the App Store or Google Play. Deleting the account does not automatically cancel renewal.
Delete data
Open Profile > Account and backup, then choose permanent account deletion.
Restore Premium
Sign into the same store account, open Premium, and select Restore purchases.
Included analysis and errors
A free analysis is counted only after a validated nutrition result. If an error occurs, keep the photos, wait up to three minutes if an analysis is still shown as in progress, then retry. Manual entry remains available.
History beyond 7 days
A free account displays the last seven days. This display limit does not delete older days.
Data and AI
OpenAI permission and product analytics are separate choices under Profile > Privacy. Read the privacy policy for opt-out, retention and personal-data requests.